Please note that the distance between the label and the backing paper (liner) on the right side must be less than 6mm.

Yes. RE310 printer can be charged via power bank.

Yes, you can clone the printer's configuration, firmware or upload label style to a USB flash drive and specify the file name inside. Please contact TSC service center for more information.

To customize the logo, please contact TSC for more information.

No. The RE310 only supports direct-thermal printing.

No. The Alpha-30R printer is a direct-thermal only printer.

Yes, you can open the browser and enter the IP address of the printer to go to the “Internal Embedded Webpage” to manage the printer. The “Internal Embedded Webpage” is a web UI (user interface) designed for one-on-one remote printer configuration management, monitoring and troubleshooting.

If you want to print with labels that have black marks on the print side, go to Sensor > Black Mark Location and then select Print Side. After finishing the setting, follow the steps described in the user manual to adjust the position of the top black mark sensor. Please refer to the PEX-2000 user manual for more information.

Yes. The partner can easily access the media drive module by just opening the rear cover. You can choose to replace the whole module or only the belt. The replacement takes no more than 15 minutes.

Yes, users are allowed to rotate the printer's display. The display can be set to 0 degrees (standard) or 180 degrees using the printer's setup menu.

To change the direction of the display, go to Menu > Advance > LCD Invert and then select Yes or No based on how you are going to use the printer.

The printheads are interchangeable.

The printheads are interchangeable.

Yes, the printheads are user replaceable and will automatically detect and accept when a user has changed from a 203 to a 300 dpi or vice-versa.

No, the ODV-2D 4” has a different focal length and will not work on a T8000 6” and achieve a 6” scan width. 

No, not at this time.

Yes, the ODV-2D is available as a field kit and can be added to any 4-inch T8000 and T6000e printer. Only ODV-2D Certified Partners can purchase and install an ODV-2D field kit.

Yes, the ODV-2D can handle both 1D and 2D barcodes in any orientation, including picket fence and ladder barcodes. Some 2D barcodes may not be available at launch. 

No. Please return the Alpha-30L/Alpha-40L unit to the reseller and our team of experts will make these replacements for you.

No. Please return the M4L2 unit to the depot, and our team of experts will make these replacements for you.

No. Please return the defective RE310 printer to your reseller and our team of experts will make these replacements for you.

No. Please return the TDM unit to the reseller and our team of experts will make these replacements for you.

There are no printer model number changes. You can identify the new model by the serial number which includes a V3 in the sequence (T6EV3##32#####). These units phased into production in March 2022. 

Yes, you need a screwdriver – the printhead is retained in place by a single screw. The screw is very accessible and easily removed.

No, the printhead replacement is a simple process that requires no tools.

No tools are required.

You need a #1 Philips screwdriver to remove the printhead.

Yes…the M4L2 is certified for Wi-Fi 802.11 a/b/g/n, WEP, WPA, and WPA2, as well as Bluetooth V2.1, Class 2. Please check the product brochure for complete information.

No, in order to support the full scan width the ODV-2D 6” mounts slightly higher and further out from the front of the printer. 

No, it does not work with the cutter at this time. 

No, the throughput speeds of the ODV-2D are highly dependent upon the setup and validation procedure options that are selected by the operator. In addition, label formats that have numerous barcodes with large data validation requirements will impact throughput speeds. However, the simplicity of setup, and operation of the ODV-2D provides significant advantages in the majority of applications. As a result, throughput speeds have not been an issue with initial installations. The Printronix Auto ID VAR partner is capable of evaluating your application to ensure that throughput speeds are optimized to meet your requirements.

Yes. You can use the front gap sensor to calibrate the micro label.

The printer's default gap media sensor setting is on the label holder cover (rear side of the printer), with the green media sensor LED. If you want to use the front gap sensor, go to Sensor > Gap Location and then select Front. You can refer to the PEX-2000 user manual for more information. 

Yes. To install the thick media (0.9 mm - 1.2 mm), use a tool to lift up the front gap media sensor to facilitate the media installation.

Yes. The RE310 printer supports fast charging, but please purchase a fast charging power adapter (PD 3.0, 18W or higher) separately from the market.

The ODV-2D  both verifies and validates barcodes as they are printed. The data printed on the label is validated to match the data sent from the host. The barcode is verified to comply with ISO standards. 

The ODV-2D  both verifies and validates barcodes as they are printed. The data printed on the label is validated to match the data sent from the host. The barcode is verified to comply with ISO standards. 

To purchase the Alpha-30R printer, buyers can contact their local TSC reseller, or contact us through our website.

To purchase a RE310 printer, buyers can contact the local TSC reseller, or contact us through our website.

To purchase a TDM printer, buyers can contact their local TSC reseller, or contact us through our website.

Please see the How-to Video.

Please contact our regional sales representatives.

• Select the printer → Function → Printer Configuration → Get
• Adjust the value of Speed and Density then press Set to finish setup.

The control panel printer setup wizard provides an easy-to-follow calibration process. The Settings menu allows you to select the Gap/Mark sensor to match the type of media installed. In addition, you can set the printer to do an auto Calibrate at power up or when print station has been closed. In all cases the printer will advance a few labels and calibrate the sensors so that they will detect top-of-form.

The control panel printer setup wizard provides an easy-to-follow calibration process. The Settings menu allows you to select the Gap/Mark sensor to match the type of media installed. In addition, you can set the printer to do an Auto Calibrate at power up or when the pivoting deck has opened and closed. In all cases the printer will advance a few labels and calibrate the sensors so that they will detect top-of-form.

Calibration is described in the Control Panel Printer Setup Wizard. Also, under the Settings menu you select the Gap/Mark sensor that matches the type of media installed and then select the Auto Calibrate option. In addition, you can set the printer to do an Auto Calibrate at power up and/or when the pivoting deck is opened and then closed. In all cases the printer will advance a few labels and calibrate the sensors so that they will detect TOF.

The T8000 icon-based control panel will guide you through the changes of configuration and settings of the printer. With the user-friendly step-by-step setup wizard, you can manage the printer settings easily. If you need more information, please refer to the User Manual.

Please refer to HERE.

Adjust print position by Diagnostic Tool. Please refer to HERE.

Adjust printout position by Seagull driver. Please refer to HERE.

Adjust tear position in BarTender. Please refer to HERE.

Adjust the print position for the ESC emulation firmware. Please refer to HERE.

Please refer to HERE.

Please refer to HERE.

Download BMP file to printer by Diagnostic Tool. Please refer to HERE.

1. Click the checkbox to select the printer/printers.
2. Click Tools > File Manager Tool to access File Manager page.
3. Turn the file type into Firmware File.
4. Press Browse to select firmware file.
5. Press Download to update firmware.

We recently completed a test comparing the T6000e encoding speeds against our main competitor models. The T6000e performance exceeded the competition by 1.5 to 3.0 times. As such, the T6000e RFID printer provides a compelling performance advantage over competitor models. 

The T800 has an RFID label calibration feature in the RFID menu which makes it very easy to setup the printer for different RFID labels. The calibration process feeds three labels to determine the optimal encoding position and power levels.

The T4000 RFID printer has an RFID label calibration feature in the RFID menu which makes it very easy to set up the printer for both standard RFID and on-metal RFID labels. The calibration process feeds 3-4 labels to determine the optimal encoding position and RF power levels.

The T6000e RFID printer has an RFID label calibration feature in the RFID menu which makes it very easy to setup the printer for both standard RFID and on-metal RFID labels. The calibration process feeds 3-4 labels to determine the optimal encoding position and RF power levels.

It is very difficult to give the precise number of hours it will last as the usage of the printer varies based on applications. However, the Alpha-30L lasted more than 23.5 hours of printing receipts (One print every 2 minutes; 12.5% printing area; printing via Bluetooth) on a single battery charge; the Alpha-40L lasted more than 45 hours of printing receipts (One print every 2 minutes; 12.5% printing area; printing via Bluetooth) on a single battery charge.

It is very difficult to give the precise number of hours it will last as the usage of the printer varies based on applications. However, the Alpha-30R lasted more than 23.5 hours of printing receipts (One print every 2 minutes; 12.5% printing area; printing via Bluetooth) on a single battery charge.

It is very difficult to give the precise number of hours it will last as the usage of the printer varies based on applications. However, the TDM-30 lasted more than 42 hours of printing receipts on a single battery charge; the TDM-20 lasted more than 17 hours of printing receipts on a single battery charge.

For Thermal Transfer applications: printheads are warranted 12 months from shipment or 1 million linear inches (whichever comes first). For Direct Thermal applications: printheads are warranted 180 days from shipment or 1 million linear inches (whichever comes first).

For Thermal Transfer applications: printheads are warranted 12 months from shipment or 1 million linear inches (whichever comes first). For Direct Thermal applications: printheads are warranted 180 days from shipment or 1 million linear inches (whichever comes first).

For Thermal Transfer applications: printheads are warranted 12 months from shipment or 1 million linear inches (whichever comes first). For Direct Thermal applications: printheads are warranted 180 days from shipment or 1 million linear inches (whichever comes first).

The Alpha-30R weighs a mere 650 g including the battery.

• TSC Console → Advanced → Preference → Language

Select the printer > Functions > Printer Configuration > TPH Care > Get TPH Care Profile, To get the Unhealthy TPH dots number

1. Click the checkbox to select the printer/printers.
2. Click ToolsàFile Manager Tool option to access File Manager page.
3. Turn the file type into True Type Font.
4. Press Browse to select the font file.
5. Press Download.

• TSC Console → Select the printer → Functions → Printer Configuration → Factory Default.

• TSC Console → Select the printer → Functions → Printer Configuration → Calibration.

1. Click the checkbox to select the printer/printers.
2. Click ToolsàFile Manager Tool to access File Manager page.
3. Turn the file type into Firmware File.
4. Press Browse to select firmware file.
5. Press Download to update firmware.

Please set Codepage to UTF-8.

1. Click the checkbox to select the printer/printers.
2. Click Tools → Bitmap Font Tool.
3. Select font and set the size of it
4. Press Download Font to download font to the printer
5. Check Tool → File Manager Tool to see is it successfully imported.

When the black mark is on the print side of the label, you can set the upper black mark sensor via the LCD menu or by referring to the SET BLINE PRINTSIDE command in the TSPL Programming Manual.

The ODV-2D 6” can scan labels up to 6.5” wide with barcodes in any location across the web (ignoring quiet zones etc).

We are not offering an upgrade kit. 

The alignment and calibration require a factory trained technician. Certified ODV-2D partners will be provided with the update procedure. The process is almost identical to setting up the ODV-2D 4”.

Yes, a field installation upgrade kit is available. 

No, a protective cover is not available at this time.

To more closely monitor the installation of ODV-2D technology, units will only be available through our Value Added Resellers who have been ODV-2D Certified.

Yes. ODV-2D is fully integrated into the same footprint as the printer and is tied to the printer controller so data from the application can be passed to ODV-2D, the printer can overstrike and reprint a failed label without operator intervention, and the data from ODV-2D can be integrated into Print Network Enterprises reporting and monitoring capabilities.

Yes, the many advantages of 802.11ac functionality are available in the T8000 and T6000 models of printers. Typical W-Fi speeds are expected to improve 3x to 5x over older W-Fi versions.

Yes, scuffing may occur based on the combination of ribbon and label used. To prevent this, verify the combination before usage and select an appropriate ribbon.

There is no price difference between the ODV-2D 4” version and the ODV-2D 6”.

Yes, both models have been updated with these changes. 

Yes, you can sell the ODV-2D 6” but you will need to sell with an installation contract so that we can arrange for a certified technician install it. 

No, the ODV-2D 6” will not be pre-mounted prior to shipment due to the larger mechanical profile and to ensure shipping integrity.

V: available; ○: available & interchangeable for 4-inch models; ☆: available & interchangeable for 2-inch models; ▲: available & interchangeable for 2-inch and 4-inch models; N/A: not available

The Alpha-30R printer has:
1) Faster and rugged design for on the go printing  
2) Easy remote printer management with SOTI Connect and TSC Console
3) Seamless mobility communication
4) Full line of accessories
5) Integrated software pack

The RE310 printer has:

1. Big battery capacity (3080mAh) and long battery working hour
2. Adjustable and toolless media holder
3. Support wider media width: 20mm - 80mm (0.79" - 3.15") with liner
4. The latest Bluetooth version 5.3 with faster transmission speed
5. Support both Wi-Fi and Bluetooth combo

On-metal tags (sometimes called metal-mount or anti-metal tags) are RFID tags that are designed to operate on items made of metal. The physical properties of metal serve to reflect RF signals and so a standard RFID label would be completely undetectable by an RFID reader. On-metal tags are typically constructed with a thin foam insulator to provide a space between the metal surface and the RFID inlay. On-metal tags are available in several constructions and the ones used with printers are typically up to 1mm thick due to the foam insulator. They also should include a “bridge” between the individual tags to ensure smooth transport through the print station.

On-metal tags (sometimes called metal-mount or anti-metal tags) are RFID tags that are designed to operate on devices made of metal. The physical properties of metal serve to reflect RF signals and so a standard RFID label would be completely undetectable by an RFID reader. On-metal tags are typically constructed with a thin foam insulator to provide a space between the metal surface and the RFID inlay. On-metal tags are available in several constructions and the ones used with printers are typically up to 1mm thick due to the foam insulator. They also should include a “bridge” between the individual tags to ensure smooth transport through the print station.

Standard Interfaces are: Serial, USB host/device and Ethernet. Optional Interfaces are: Wireless 802.11 a/b/g/n/ac and Bluetooth 4.2.

Standard Interfaces: Serial, USB host/device and Ethernet. Optional Interfaces: Wireless 802.11 a/b/g/n/ac, GPIO, and parallel

The Alpha-30R is available as below: (Either one selected)
• Type C* USB 2.0 + MFi Bluetooth 5.0 + Passive NFC tag
• Type C* USB 2.0 + 802.11 a/b/g/n/ac with Bluetooth 4.2 + Passive NFC tag
  * Type C is for communication only

There is a vertical DPI adjustment function in the LCD “Advanced” menu list of the printer settings.  It can be easily adjusted by enabling the “Vertical Length Adjustment” function and entering a percentage range between 90% and 115%. 

To allow thicker tags to move through the print station, several design changes were made:

1. An upgrade gap sensor assembly 
2. Changes to the media guide configuration
3. The external antenna assembly was modified 
 

The original T6000e supported on-metal tags up to 1.2mm thick while the mainstream on-metal RFID tag market has settled on thicknesses ranging from 1.0mm to 1.5mm. To support the mainstream tag market we have re-designed the printer to support on-metal tags up to 2.2mm. 

The T8000 is designed to stand 24/7 operations, if properly maintained. The recommended label usage per day is 15,000 labels/day.

The major benefit of having a PostScript/PDF printer command language is the ability to affordably and easily replace costly laser printers.

Media Unwind Force:

• In Peel Mode (with liner drawn by the peel roller): Applicator media supply steady state tension must be uniform and not exceed 940g (2.0 lbs.) Start/Stop tension transients must not exceed 1840g (4.0 lbs).
• In Tear Mode (media feed without peeling): Media tension not exceed 400g (0.88 lb).

Media Rewind Force:

• ​​​​​In Peel Mode (with liner drawn by the peel roller): Applicator media take-up pull tension must be uniform and not exceed 1840g (4.0 lbs).

The ODV-2D 6” can scan barcodes with a 15mil X-dimension up to 60mils. 

The Alpha-30L/40L has a 2 Year Parts (excluding print head and platen roller) and Labor (Return to Factory) standard manufacturer warranty. You can purchase the Service Option warranty that adds up to three years to your printer's original coverage within 30 days of your initial barcode printer purchase.

The M4L2 has a 1 Year Parts and Labor (Return to Factory) standard manufacturer warranty. Additional 1 Year or 2 Year Service Maintenance agreements are available for purchase.

The TDM has a 2 Year Parts (excluding print head and platen roller) and Labor (Return to Factory) standard manufacturer warranty. You can purchase the Service Option warranty that adds up to three years to your printer's original coverage within 30 days of your initial barcode printer purchase.

The Alpha-30L/40L supports TSPL-EZC (EPL2, ZPL2, CPCL), or ESC-POS emulation printer languages.

The Alpha-30R supports TSPL-EZC (EPL2, ZPL2, CPCL), or ESC-POS emulation printer languages.

The M4L2 supports both ZGL II and CPCL printer languages.

The RE310 supports TSPL-EZ (EPL2 and ZPL emulations) ESC-POS, CPCL emulation printer languages.

The TDM series supports TSPL-EZ (EPL2 and ZPL emulations) ESC-POS, CPCL emulation printer languages.

• Let computer detects the printer or manually install the driver first.
• Make sure the printer is power on and connected. (wired connection user)

• For Basic model, supports receipt paper, receipt paper with black mark in printing side, selected label, linerless (outside wound)
• For Premium model, supports receipt paper, receipt paper with black mark in printing side or backside, label, linerless (outside wound)

The RE310 printer supports a wide range of label types. It can print on receipt papers, Die-Cut, receipt paper with black mark (in printing side or back side).

The T8000 with ODV-2D 6” can support print speeds up to 8ips. The speed may vary depending on the number of barcodes on the label. 

After you print 1km or whenever there is any glue residue or dust on the media route. Use the linerless cleaning kit to clean following parts: 

• Cutter blade (For Linerless cutter kit option)
• Print head
• Linerless platen roller
• Media path
• Media sensors

For more information, please refer to the How-to Video.

The ODV-2D 6” attaches to the 203dpi or 300dpi versions of the T8000 6in printer.

1. Switch off the power and turn on again. 2. Computer might have detected the device already.

1. Media should be loaded and located correctly before calibration (check if the media is above the sensor) 2. Wrong media type might have been used.

• Please make sure the Ethernet cable and the printer are well connected and lights are flashing.

• Way 1: Restart the printer again.
• Way 2: Load the ribbon rewind spindle correctly, and make sure it’s in correct direction.

1. Inspect the print head mechanism and make sure the pressure is even. 2. Use the correct ribbon and the ribbon’s width should not be much wider than the label.

When using ribbon saver mode at higher print speeds, a faint horizontal mark might appear due to label contact with the stationary ribbon. To minimize this mark, consider using a slightly firmer wax or wax/resin ribbon formulation, or reducing the print speed.

• Check the printer is power-on.
• Check the printer, port, and driver are all correct.

• Media should be loaded and located correctly before calibration, and check the sensor position before printing. For further detail, please refer to user manual.
• Wrong media type might be used.

• Switch off the power and turn on again.
• Computer might have detected the device already.

• Use wrong ribbon and wrong ribbon’s width may trigger this problem.

No, the ODV-2D comes either pre-installed at the factory or included in the printer carton for installation at the site. We still require reseller certification to enhance the ability of the reseller to provide assistance with any calibration or validation questions.