Ensuring Seamless Production with Our Local Supply Chain Ecosystem
Background
A leading Asian personal care products manufacturer had relied on Japanese-brand printers for label production for many years. Initially, these printers operated smoothly and fulfilled the company’s daily needs. However, over time, obtaining key spare parts such as printheads and platen rollers timely became increasingly challenging.
Challenges
Without timely access to crucial parts, even minor printer issues led to prolonged downtime. Replacing these components often took several days or even weeks, creating uncertainty about when operations would resume. This unpredictability disrupted consistent and stable production, forcing management to divert attention from strategic initiatives to address operational challenges. These interruptions caused delayed shipments, underutilized labor, and declining customer satisfaction. This ultimately weakened the company’s competitive position in a rapidly evolving market. Maintenance and operational costs increased by as much as 25 percent, highlighting the need for a more reliable and cost-effective solution to safeguard productivity and market standing.
Figure: Service and Replacement Efficiency: TSC Auto ID vs. Previous Brand
Solutions
By introducing TSC Auto ID MH341T industrial label printers, supported by a strong local service network in Indonesia, the company experienced rapid and measurable improvements. The reliable supply chain and prompt technical support minimized delays in acquiring replacement parts. This allowed issues to be resolved promptly. With downtime drastically reduced, the production line operated consistently. This ensured on-time shipments and lowered the total cost of ownership. Freed from constant troubleshooting, the company could shift its focus back on innovation and meeting market demands.
Why TSC Auto ID?
TSC Auto ID’s customer-centric approach provided dependable products paired with immediate local support. The printer language emulation capabilities enabled a smooth transition from the Japanese brand printers and prevented disruptions to production. This switch resulted in substantial benefits, including a 25 percent reduction in maintenance costs. Encouraged by these results, the company is now planning to gradually upgrade its entire production line to MH341T printers. This strategic move will enhance efficiency, improve financial performance, and sustain customer satisfaction.
